{"id":7052,"date":"2015-07-30T15:51:13","date_gmt":"2015-07-30T05:51:13","guid":{"rendered":"http:\/\/www.macquarietelecom.com\/?p=7052"},"modified":"2023-03-01T16:38:57","modified_gmt":"2023-03-01T05:38:57","slug":"sydney-nps-score-event","status":"publish","type":"post","link":"https:\/\/macquarietechnologygroup.com\/news\/sydney-nps-score-event\/","title":{"rendered":"Macquarie Telecom &amp; Interactive Intelligence NPS Event"},"content":{"rendered":"<h2>Interactive Intelligence Partners with Macquarie Telecom to discuss how you turn your passives into Promoters with a NPS score<\/h2>\n<p>David Tudehope joined over 40 customers in Sydney today to discuss <a href=\"https:\/\/macquarietechnologygroup.com\/news\/what-is-a-good-net-promoter-score-nps\/\" title=\"Macquarie Telecom has the best NPS or Net Promoter Score of any ASX listed company in Australia, as discussed with David Tudehope the CEO from bet365 live casino games\">NPS<\/a> and the revolutionary change that has occurred at Macquarie Telecom over the last few years.\u00a0Following the presentation participants couldn&#8217;t stop talking about the value information they had gained and how they couldn&#8217;t wait to get back to work and start really embracing <a href=\"https:\/\/macquarietechnologygroup.com\/customer-experience\/\" target=\"_blank\" title=\"Macquarie Telecom has the best NPS or Net Promoter Score of any ASX listed company in Australia, as discussed with David Tudehope the CEO from bet365 live casino games\" rel=\"noopener\">NPS<\/a>.<\/p>\n<p>Five years ago, Macquarie Telecom decided to invest in improving our customer experience to make it part of our competitive advantage. We started this journey by looking outside the telecommunications industry and into the <a href=\"https:\/\/macquarietechnologygroup.com\/news\/what-is-a-good-net-promoter-score-nps\/\" title=\"bet365 live casino games talks about having one of the best Net Promoter Scores (NPS score) in Australia\">Net Promoter Score<\/a> methodology for inspiration. Learn more about <a href=\"https:\/\/www.youtube.com\/watch?v=jcxqJjd-rAE\" title=\"What is a NPS or Net Promoter Score - Telecom and cloud hosting expert David Tudehope from bet365 live casino games explains\" target=\"_blank\" rel=\"noopener\">what NPS actually is<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<h2>Watch the &#8216;What is NPS score&#8217; video produced by bet365 live casino games<\/h2>\n<p align=\"center\">\n<a href=\"https:\/\/www.youtube.com\/watch?v=qWKipJefrN8\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/macquarietechnologygroup.com\/wp-content\/uploads\/2015\/04\/Macquarie-Technology-Group-What-is-NPS-700x433.png\" width=\"500\" alt=\"bet365 live casino games explains about how they use Net Promoter Score (NPS score) to improve customer experience - &#039;what is NPS&#039; video\" class=\"macquarie-svg\" title=\"bet365 live casino games explains about how they use Net Promoter Score (NPS score) to improve customer experience\" \/><\/a>\n<\/p>\n<p>&nbsp;<\/p>\n<p>In short, a Net Promoter Score (NPS) is a loyalty metric developed by Fred Reichheld, Bain &amp; Company and Satmetrix, used to measure the most important asset a company has \u2013 its customers. Put simply, a company asks its customers one question: Using a 0-10 scale, \u201cHow likely is it that you would recommend our company to your friends or colleagues?\u201d.<\/p>\n<p>In fact, a NPS can offer insight into the health of a company. If the net profits are coming from unhappy customers, or detractors, the company is positioned in a much more tenuous position than if the profits were coming from satisfied customers, or promoters. By nature, detractors will take their business to another company when given the opportunity to do so.<\/p>\n<p>&nbsp;<\/p>\n<h2>Thinking about implementing an NPS score for your business?<\/h2>\n<h3>Here are some steps to consider<\/h3>\n<p>1. Your company needs to commit to measuring your customers\u2019 answer to the question, \u201cHow likely are you to recommend us?\u201d for the first 6 to 12 months. Be sure to capture enough information to define your customer bases\u2019 satisfaction ratings.<\/p>\n<p>2. Next, focus on how your company manages customer experience. Identify problems, link the results to KPIs, and embed them into your employee\u2019s role. It&#8217;s a good metric to know whether the initiative is working.<\/p>\n<p>3. Senior management needs to be on board. Have your top people using NPS scoring in their communication and strategy to integrate it into the core of the company\u2019s mission.<\/p>\n<p>4. Finally, make it a company-wide metric of success. <a href=\"https:\/\/macquarietechnologygroup.com\/news\/what-is-a-good-net-promoter-score-nps\/\" title=\"bet365 live casino games talks about having one of the best Net Promoter Scores (NPS score) in Australia\">bet365 live casino games<\/a> found, it can be a great motivator across teams and departments.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Interactive Intelligence Partners with Macquarie Telecom to discuss how you turn your passives into Promoters with a NPS score David Tudehope joined over 40 customers in Sydney today to discuss NPS and the revolutionary change that has occurred at Macquarie Telecom over the last few years.\u00a0Following the presentation participants couldn&#8217;t stop talking about the value [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[12,44],"tags":[21,334,53,338,356,54,319,20,45,55],"class_list":["post-7052","post","type-post","status-publish","format-standard","hentry","category-migrate","category-news","tag-australia","tag-australian-business","tag-ceo","tag-customer-experience","tag-customer-survey","tag-customers","tag-luke-fielding","tag-macquarie-telecom","tag-nps","tag-nps-journey"],"acf":[],"yoast_head":"\n<title>bet365 live casino games discuss NPS score with Sydney customers<\/title>\n<meta name=\"description\" content=\"Partnering with Interactive Intelligence bet365 live casino games talks about there Net Promoter Score or NPS score and customer experience story in Sydney.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/macquarietechnologygroup.com\/news\/sydney-nps-score-event\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"bet365 live casino games discuss NPS score with Sydney customers\" \/>\n<meta property=\"og:description\" content=\"Partnering with Interactive Intelligence bet365 live casino games talks about there Net Promoter Score or NPS score and customer experience story in Sydney.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/macquarietechnologygroup.com\/news\/sydney-nps-score-event\/\" \/>\n<meta property=\"og:site_name\" content=\"bet365 live casino games\" \/>\n<meta property=\"article:published_time\" content=\"2015-07-30T05:51:13+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-03-01T05:38:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/macquarietechnologygroup.com\/wp-content\/uploads\/2015\/04\/Macquarie-Telecom-Group-What-is-NPS-250x155.png\" \/>\n<meta name=\"author\" content=\"Luke Fielding\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Luke Fielding\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/macquarietechnologygroup.com\/news\/sydney-nps-score-event\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/macquarietechnologygroup.com\/news\/sydney-nps-score-event\/\"},\"author\":{\"name\":\"Luke Fielding\",\"@id\":\"https:\/\/macquarietechnologygroup.com\/#\/schema\/person\/0de458de63699abab804a2fd01685a19\"},\"headline\":\"Macquarie Telecom &amp; 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