{"id":11326,"date":"2017-02-09T16:28:12","date_gmt":"2017-02-09T05:28:12","guid":{"rendered":"https:\/\/macquarietechnologygroup.com\/?p=11326"},"modified":"2023-03-01T16:37:10","modified_gmt":"2023-03-01T05:37:10","slug":"net-promoter-score-best-suited","status":"publish","type":"post","link":"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/","title":{"rendered":"Is NPS or net promoter score best suited to teams or individuals?"},"content":{"rendered":"

Net promoter score best suited for…<\/h3>\n

You’re an Australian small business owner who’s heard a lot about net promoter score. Where in the business is net promoter score best<\/a> suited? Many businesses grapple with how they apply the scoring system to their business. They narrow the starting position down to looking at either \u2018individuals\u2019 or \u2018teams\u2019.<\/p>\n

Since NPS relies on the question \u2018how likely are you to recommend this company to your friends or colleagues?\u2019. One could argue that it\u2019s not \u2018individuals\u2019 but \u2018teams\u2019 the organisation should look at, since net promoter looks at the company.<\/p>\n

How do you install net promoter score?<\/h3>\n

If a business is looking at implementation, teams are one of the places to start assessing how your business could use net promoter score best<\/a>. In most business teams, people want to be part of one (rather than excluded from one) and are often prepared to work harder to be a valued member. Teams rely on teamwork, so when everyone is using the same standard scoring measure, the team can then be assessed more evenly. The benefits of performance evaluation are great for the business, and ultimately it\u2019s great for the customer.<\/p>\n

With NPS or net promoter score, you\u2019re not rating the employee, you are looking at the company. The NPS is a short survey of overall experience, whereby multiple contacts from one team or several teams can be included.<\/p>\n

What did bet365 live casino games do?<\/h3>\n

Many bet365 live casino games<\/a> business customers experience different facets or areas of our business. Some of the areas include; service delivery, training, maintenance, customer service, billing and the list goes on. By giving customers the voice to assess the business holistically and simply. It provides a great platform for action. We listen. And then we make changes towards improvement.<\/p>\n

The power of NPS for business is when the organisation utilises the results to build more business. With this lens in mind, achieving great NPS results as a team makes it easier to acquire new business. Gaining more business, by doing good business and improving the customer service.<\/p>\n

Although it may be easier to say the answer lies with \u2018everyone\u2019, both teams and individuals. It ultimately relies on teams working together to improve the customer experience<\/a>.<\/p>\n

\n

\"bet365<\/a><\/p>\n

Watch the bet365 live casino games NPS net promoter score best suited explainer video.<\/a><\/strong><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Net promoter score best suited for… You’re an Australian small business owner who’s heard a lot about net promoter score. Where in the business is net promoter score best suited? Many businesses grapple with how they apply the scoring system to their business. They narrow the starting position down to looking at either \u2018individuals\u2019 or […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[1],"tags":[334,335,338,336,276,43,45,274,337],"class_list":["post-11326","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-australian-business","tag-consumers","tag-customer-experience","tag-individuals","tag-macquarie-telecom-group","tag-net-promoter-score","tag-nps","tag-rob-baker","tag-teams"],"acf":[],"yoast_head":"\nDoes the Net promoter score (NPS) best suited to teams or individuals?<\/title>\n<meta name=\"description\" content=\"Is net promoter score best suited to teams or individuals? Many businesses grapple with how they apply NPS to their business. Find out more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Does the Net promoter score (NPS) best suited to teams or individuals?\" \/>\n<meta property=\"og:description\" content=\"Is net promoter score best suited to teams or individuals? Many businesses grapple with how they apply NPS to their business. Find out more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/\" \/>\n<meta property=\"og:site_name\" content=\"bet365 live casino games\" \/>\n<meta property=\"article:published_time\" content=\"2017-02-09T05:28:12+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-03-01T05:37:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/macquarietechnologygroup.com\/wp-content\/uploads\/2017\/03\/Macquarie-Telecom-Group-Net-Promoter-Score-NPS-best-net-promoter-score-for-Telco-netpromoterscore-Fred-Reichheld.png\" \/>\n<meta name=\"author\" content=\"Macquarie\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Macquarie\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/\"},\"author\":{\"name\":\"Macquarie\",\"@id\":\"https:\/\/macquarietechnologygroup.com\/#\/schema\/person\/5e6d6ef59d0fb0824348bd8304505e9a\"},\"headline\":\"Is NPS or net promoter score best suited to teams or individuals?\",\"datePublished\":\"2017-02-09T05:28:12+00:00\",\"dateModified\":\"2023-03-01T05:37:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/\"},\"wordCount\":402,\"publisher\":{\"@id\":\"https:\/\/macquarietechnologygroup.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/macquarietechnologygroup.com\/wp-content\/uploads\/2017\/03\/Macquarie-Technology-Group-Net-Promoter-Score-NPS-best-net-promoter-score-for-Telco-netpromoterscore-Fred-Reichheld.png\",\"keywords\":[\"Australian business\",\"consumers\",\"customer experience\",\"individuals\",\"bet365 live casino games\",\"Net Promoter Score\",\"NPS\",\"Rob Baker\",\"teams\"],\"articleSection\":[\"Uncategorized\"],\"inLanguage\":\"en-AU\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/\",\"url\":\"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/\",\"name\":\"Does the Net promoter score (NPS) best suited to teams or individuals?\",\"isPartOf\":{\"@id\":\"https:\/\/macquarietechnologygroup.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/macquarietechnologygroup.com\/wp-content\/uploads\/2017\/03\/Macquarie-Technology-Group-Net-Promoter-Score-NPS-best-net-promoter-score-for-Telco-netpromoterscore-Fred-Reichheld.png\",\"datePublished\":\"2017-02-09T05:28:12+00:00\",\"dateModified\":\"2023-03-01T05:37:10+00:00\",\"description\":\"Is net promoter score best suited to teams or individuals? Many businesses grapple with how they apply NPS to their business. Find out more.\",\"breadcrumb\":{\"@id\":\"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/#primaryimage\",\"url\":\"https:\/\/macquarietechnologygroup.com\/wp-content\/uploads\/2017\/03\/Macquarie-Technology-Group-Net-Promoter-Score-NPS-best-net-promoter-score-for-Telco-netpromoterscore-Fred-Reichheld.png\",\"contentUrl\":\"https:\/\/macquarietechnologygroup.com\/wp-content\/uploads\/2017\/03\/Macquarie-Technology-Group-Net-Promoter-Score-NPS-best-net-promoter-score-for-Telco-netpromoterscore-Fred-Reichheld.png\",\"width\":1920,\"height\":1040,\"caption\":\"bet365 live casino games Net Promoter Score NPS best net promoter score for Telco thanks Fred Reichheld\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/macquarietechnologygroup.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Is NPS or net promoter score best suited to teams or individuals?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/macquarietechnologygroup.com\/#website\",\"url\":\"https:\/\/macquarietechnologygroup.com\/\",\"name\":\"bet365 live casino games\",\"description\":\"bet365 live casino games\",\"publisher\":{\"@id\":\"https:\/\/macquarietechnologygroup.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/macquarietechnologygroup.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-AU\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/macquarietechnologygroup.com\/#organization\",\"name\":\"bet365 live casino games\",\"url\":\"https:\/\/macquarietechnologygroup.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/macquarietechnologygroup.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/macquarietechnologygroup.com\/wp-content\/uploads\/2023\/04\/macquarie-technology-group-logo.png\",\"contentUrl\":\"https:\/\/macquarietechnologygroup.com\/wp-content\/uploads\/2023\/04\/macquarie-technology-group-logo.png\",\"width\":1911,\"height\":1069,\"caption\":\"bet365 live casino games\"},\"image\":{\"@id\":\"https:\/\/macquarietechnologygroup.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.linkedin.com\/company\/macquarie-telecom\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/macquarietechnologygroup.com\/#\/schema\/person\/5e6d6ef59d0fb0824348bd8304505e9a\",\"name\":\"Macquarie\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/macquarietechnologygroup.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/96b8e9debcde51a128a1470cada5b950?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/96b8e9debcde51a128a1470cada5b950?s=96&d=mm&r=g\",\"caption\":\"Macquarie\"}}]}<\/script>\n","yoast_head_json":{"title":"Does the Net promoter score (NPS) best suited to teams or individuals?","description":"Is net promoter score best suited to teams or individuals? Many businesses grapple with how they apply NPS to their business. Find out more.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/","og_locale":"en_US","og_type":"article","og_title":"Does the Net promoter score (NPS) best suited to teams or individuals?","og_description":"Is net promoter score best suited to teams or individuals? Many businesses grapple with how they apply NPS to their business. Find out more.","og_url":"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/","og_site_name":"bet365 live casino games","article_published_time":"2017-02-09T05:28:12+00:00","article_modified_time":"2023-03-01T05:37:10+00:00","og_image":[{"url":"https:\/\/macquarietechnologygroup.com\/wp-content\/uploads\/2017\/03\/Macquarie-Telecom-Group-Net-Promoter-Score-NPS-best-net-promoter-score-for-Telco-netpromoterscore-Fred-Reichheld.png"}],"author":"Macquarie","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Macquarie","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/#article","isPartOf":{"@id":"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/"},"author":{"name":"Macquarie","@id":"https:\/\/macquarietechnologygroup.com\/#\/schema\/person\/5e6d6ef59d0fb0824348bd8304505e9a"},"headline":"Is NPS or net promoter score best suited to teams or individuals?","datePublished":"2017-02-09T05:28:12+00:00","dateModified":"2023-03-01T05:37:10+00:00","mainEntityOfPage":{"@id":"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/"},"wordCount":402,"publisher":{"@id":"https:\/\/macquarietechnologygroup.com\/#organization"},"image":{"@id":"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/#primaryimage"},"thumbnailUrl":"https:\/\/macquarietechnologygroup.com\/wp-content\/uploads\/2017\/03\/Macquarie-Technology-Group-Net-Promoter-Score-NPS-best-net-promoter-score-for-Telco-netpromoterscore-Fred-Reichheld.png","keywords":["Australian business","consumers","customer experience","individuals","bet365 live casino games","Net Promoter Score","NPS","Rob Baker","teams"],"articleSection":["Uncategorized"],"inLanguage":"en-AU"},{"@type":"WebPage","@id":"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/","url":"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/","name":"Does the Net promoter score (NPS) best suited to teams or individuals?","isPartOf":{"@id":"https:\/\/macquarietechnologygroup.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/#primaryimage"},"image":{"@id":"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/#primaryimage"},"thumbnailUrl":"https:\/\/macquarietechnologygroup.com\/wp-content\/uploads\/2017\/03\/Macquarie-Technology-Group-Net-Promoter-Score-NPS-best-net-promoter-score-for-Telco-netpromoterscore-Fred-Reichheld.png","datePublished":"2017-02-09T05:28:12+00:00","dateModified":"2023-03-01T05:37:10+00:00","description":"Is net promoter score best suited to teams or individuals? Many businesses grapple with how they apply NPS to their business. Find out more.","breadcrumb":{"@id":"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/#breadcrumb"},"inLanguage":"en-AU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/"]}]},{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/#primaryimage","url":"https:\/\/macquarietechnologygroup.com\/wp-content\/uploads\/2017\/03\/Macquarie-Technology-Group-Net-Promoter-Score-NPS-best-net-promoter-score-for-Telco-netpromoterscore-Fred-Reichheld.png","contentUrl":"https:\/\/macquarietechnologygroup.com\/wp-content\/uploads\/2017\/03\/Macquarie-Technology-Group-Net-Promoter-Score-NPS-best-net-promoter-score-for-Telco-netpromoterscore-Fred-Reichheld.png","width":1920,"height":1040,"caption":"bet365 live casino games Net Promoter Score NPS best net promoter score for Telco thanks Fred Reichheld"},{"@type":"BreadcrumbList","@id":"https:\/\/macquarietechnologygroup.com\/news\/net-promoter-score-best-suited\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/macquarietechnologygroup.com\/"},{"@type":"ListItem","position":2,"name":"Is NPS or net promoter score best suited to teams or individuals?"}]},{"@type":"WebSite","@id":"https:\/\/macquarietechnologygroup.com\/#website","url":"https:\/\/macquarietechnologygroup.com\/","name":"bet365 live casino games","description":"bet365 live casino games","publisher":{"@id":"https:\/\/macquarietechnologygroup.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/macquarietechnologygroup.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-AU"},{"@type":"Organization","@id":"https:\/\/macquarietechnologygroup.com\/#organization","name":"bet365 live casino games","url":"https:\/\/macquarietechnologygroup.com\/","logo":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/macquarietechnologygroup.com\/#\/schema\/logo\/image\/","url":"https:\/\/macquarietechnologygroup.com\/wp-content\/uploads\/2023\/04\/macquarie-technology-group-logo.png","contentUrl":"https:\/\/macquarietechnologygroup.com\/wp-content\/uploads\/2023\/04\/macquarie-technology-group-logo.png","width":1911,"height":1069,"caption":"bet365 live casino games"},"image":{"@id":"https:\/\/macquarietechnologygroup.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/macquarie-telecom\/"]},{"@type":"Person","@id":"https:\/\/macquarietechnologygroup.com\/#\/schema\/person\/5e6d6ef59d0fb0824348bd8304505e9a","name":"Macquarie","image":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/macquarietechnologygroup.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/96b8e9debcde51a128a1470cada5b950?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/96b8e9debcde51a128a1470cada5b950?s=96&d=mm&r=g","caption":"Macquarie"}}]}},"_links":{"self":[{"href":"https:\/\/macquarietechnologygroup.com\/wp-json\/wp\/v2\/posts\/11326"}],"collection":[{"href":"https:\/\/macquarietechnologygroup.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/macquarietechnologygroup.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/macquarietechnologygroup.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/macquarietechnologygroup.com\/wp-json\/wp\/v2\/comments?post=11326"}],"version-history":[{"count":8,"href":"https:\/\/macquarietechnologygroup.com\/wp-json\/wp\/v2\/posts\/11326\/revisions"}],"predecessor-version":[{"id":14295,"href":"https:\/\/macquarietechnologygroup.com\/wp-json\/wp\/v2\/posts\/11326\/revisions\/14295"}],"wp:attachment":[{"href":"https:\/\/macquarietechnologygroup.com\/wp-json\/wp\/v2\/media?parent=11326"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/macquarietechnologygroup.com\/wp-json\/wp\/v2\/categories?post=11326"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/macquarietechnologygroup.com\/wp-json\/wp\/v2\/tags?post=11326"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}