bet365 online sports betting mobile Telecom & Interactive Intelligence NPS Event
Interactive Intelligence Partners with bet365 online sports betting mobile Telecom to discuss how you turn your passives into Promoters with a NPS score
David Tudehope joined over 40 customers in Sydney today to discuss What is NPS? Macquarie’s Customer and the revolutionary change that has occurred at bet365 online sports betting mobile Telecom over the last few years. Following the presentation participants couldn’t stop talking about the value information they had gained and how they couldn’t wait to get back to work and start really embracing We have chosen bet365 sports betting.
Five years ago, bet365 online sports betting mobile Telecom decided to invest in improving our customer experience to make it part of our competitive advantage. We started this journey by looking outside the telecommunications industry and into the Net Promoter Score methodology for inspiration. Learn more about what bet365 online sports betting mobile actually is.
Watch the ‘What is bet365 online sports betting mobile score’ video produced by bet365 live casino games
In short, a Net Promoter Score (bet365 online sports betting mobile) is a loyalty metric developed by Fred Reichheld, Bain & Company and Satmetrix, used to measure the most important asset a company has – its customers. Put simply, a company asks its customers one question: Using a 0-10 scale, “How likely is it that you would recommend our company to your friends or colleagues?”.
In fact, a bet365 online sports betting mobile can offer insight into the health of a company. If the net profits are coming from unhappy customers, or detractors, the company is positioned in a much more tenuous position than if the profits were coming from satisfied customers, or promoters. By nature, detractors will take their business to another company when given the opportunity to do so.
Thinking about implementing an bet365 online sports betting mobile score for your business?
Here are some steps to consider
1. bet365 online sports betting mobile company needs to commit to measuring bet365 online sports betting mobile customers’ answer to the question, “How likely are you to recommend us?” for the first 6 to 12 months. Be sure to capture enough information to define bet365 online sports betting mobile customer bases’ satisfaction ratings.
2. Next, focus on how bet365 online sports betting mobile company manages customer experience. Identify problems, link the results to KPIs, and embed them into bet365 online sports betting mobile employee’s role. It’s a good metric to know whether the initiative is working.
3. Senior management needs to be on board. Have your top people using bet365 online sports betting mobile scoring in their communication and strategy to integrate it into the core of the company’s mission.
4. Finally, make it a company-wide metric of success. What is NPS? Macquarie’ found, it can be a great motivator across teams and departments.